Breakdowns & diagnostics
Careful fault-finding. Clear answers. Reliable boiler repairs.
Professional boiler diagnostics with agreed pricing and no unexpected additional work.
Local, qualified support
Work planned around your home.
When your heating or hot water stops working, our engineers follow a structured diagnostic process to identify the first confirmed fault. We explain the problem, what can be repaired and any further costs before additional work begins.
- Structured fault diagnosis
- Clear diagnostic pricing
- Repairs quoted before extra work
- Local engineers and responsive support
Gas Safe 640909Professional work from a trusted local team.
What we can help with
A clear service from start to finish.
Heating and hot-water problems
Intermittent breakdown investigation
Repair options and replacement advice where appropriate
Need something slightly different? Tell us what is happening and we’ll confirm the right appointment or quotation route before you book.
Before you book
What to expect from your visit.
Describe the fault and share any displayed error code.
We investigate and explain the confirmed findings.
Approve any quoted additional work before repairs proceed.
Timing & access
We investigate the reported symptoms during the diagnostic appointment. Parts availability, intermittent faults or further investigation can require a return visit.
Keep the work area accessible and tell us about parking or access restrictions. Booking requests are subject to confirmation.
Pricing & approval
£80 diagnostic fee including VAT. If fixed there and then within the hour without additional chargeable parts or labour, the price stays £80. Additional parts and labour are quoted first.
BUTCH’S Homecare
Help now. Consider cover for the future.
Book an assessment for your current fault first. We’ll explain the repair and its cost separately, then discuss whether your boiler is suitable for Homecare. Joining a plan does not automatically cover an existing breakdown.
Annual boiler service includedThree levels of cover
50% off your first 3 months
Plans from£8.33/monthfor 3 months, then £16.66/month
12-month minimum term. Cover subject to a satisfactory initial survey. Existing faults are excluded unless agreed in writing. Plan limits and terms apply.
Need help with boiler repairs?
Book online or call the office for straightforward advice.